Frequently Asked Questions

Common eSIM Questions

Frequently Asked Questions

Answers to the most common questions about eSIM for European travel.

Basics

What is an eSIM?

An eSIM is a digital SIM built into your phone. You download carrier profiles by scanning a QR code instead of inserting a physical card.

How do I check if my phone supports eSIM?

Settings → Cellular (iPhone) or Settings → SIM Manager (Android). If you see "Add eSIM", you're compatible. See our device guide.

Can I keep my home number while using eSIM data?

Yes — dual SIM keeps your home number on the physical SIM while eSIM handles data. Both work simultaneously.

Plans & Coverage

How much data do I need for Europe?

5–10GB for 1–2 weeks moderate use. 15–20GB for heavy use including video calls. Download offline maps on Wi-Fi to save data.

Are Switzerland and the UK covered?

Not always — they're outside the EU and often excluded. Always verify the provider's country list explicitly.

Can I use eSIM as a hotspot?

Most plans permit hotspot/tethering. Verify before purchasing if laptop connectivity is important.

Troubleshooting

My eSIM isn't connecting. What do I do?

1) Check eSIM is set as data line. 2) Enable Data Roaming. 3) Toggle Airplane Mode. 4) Manually select network. 5) Restart device. 6) Contact provider support.

Can I transfer my eSIM to a new phone?

eSIM profiles are device-specific. Contact your provider for a new profile when changing phones. Most providers do this at no charge.